Refund and Returns Policy

Refund and Returns Policy

 

Overview

 

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

All of our products, from mugs and bottles to phone cases, posters, canvas, calendars, posters and more, are meticulously custom-printed to order. As each item is uniquely created for you through our Print On Demand process, we must regretfully inform you that we cannot accept returns.

Additional non-returnable items:

      • Gift cards

      • Downloadable software products

      • Some health and personal care items

    To complete your return, we require a receipt or proof of purchase.

    Do not send your purchase back to the manufacturer until you contact us by email: sales@papabearadventures.com. After evaluating your complaint, we will inform you about the next procedure.

    There are certain situations where only partial refunds are granted:

        • Book with obvious signs of use

        • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

        • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

        • Any item that is returned more than 30 days after delivery

       

      Refunds

       

      Once your return is received and inspected, the product supplier/manufacturer will send you an email to notify you that the product supplier/manufacturer has received your returned item. The product supplier/manufacturer will also notify you of the approval or rejection of your refund.

      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

      Late or missing refunds

      If you haven’t received a refund yet, first check your bank account again.

      Then contact your credit card company, it may take some time before your refund is officially posted.

      Next contact your bank. There is often some processing time before a refund is posted.

      If you’ve done all of this and you still have not received your refund yet, please contact us at sales@papabearadventures.com.

      Sale items

      Only regular priced items may be refunded. Sale items cannot be refunded.

       

      Exchanges

       

      We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@papabearadventures.com.

       

      Gifts

       

      If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

      If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

       

      Shipping returns

       

      To return your product, you should mail your product to: The product supplier/manufacturer adress listed on the delivery note.

      You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

      Depending on where you live, the time it may take for your exchanged product to reach you may vary.

      If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that the product supplier will receive your returned item.

      All of our products, from mugs and bottles to phone cases, posters, canvas, calendars, posters and more, are meticulously custom-printed to order. As each item is uniquely created for you through our Print On Demand process, we must regretfully inform you that we cannot accept returns.

      Need help?

       

      Contact us at sales@papabearadventures.com for questions related to refunds and returns.

       

      Disclosure

      Some of the links used on the website are affiliate links where if you click on one of the product links we will receive a commission at no additional cost. We are not responsible for purchases made through affiliate links and are not subject to the papabearadventures.com Terms of Service, Refund and Return Policy, or Shipping Terms. Certain content can be generated with the help of AI. In no case are we responsible for AI-generated content.

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